Support

We’re here to help you make the most of your experience with Katherine’s Collection. Whether you have a question about an order, need assistance with a product, or just want to get in touch, you’re in the right place.

Frequently Asked Questions

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Do you sell directly to consumers?

Yes! Katherine’s Collection now sells directly to consumers through our website, in addition to serving our wholesale/retail partners.

For in-person shopping, we encourage you to visit one of our established retailers. You can find many of them using our Retail Locator.

If you are a retailer, please sign up for an account or log in to purchase at wholesale pricing.

If I am an existing customer, how do I log in?

Wholesale/Retail Accounts: Log in here
Consumer Accounts: Log in here

For both account types:

Your username is your email address
If you’ve forgotten your password, click “Forgot Password” on the login page to reset it
Once logged in, you can update your password anytime under “My Account” for security purpose

What are the Wholesale Registration Requirements?

Complete the online registration form found under “my account” and provide a copy of your business resale certificate via the weblink or to cservice@kcgift.com. Each new account registration will be reviewed. Please allow 24 business hours for your wholesale account to be activated once approved.

Why do you need a copy of my resale certificate?

All accounts must have a have a state resale certificate to operate as a retailer or wholesaler. Katherine’s Collection requests a copy of the documentation to validate a business as Katherine’s Collection is wholesale to trade only. These processes are in place to protect Katherine’s Collection as well as our valued retailers.

Will I receive an order confirmation?

Yes, within 24 hours during the business week. If you don’t receive email confirmation, please email us at cservice@kcgift.com. Please provide us with your name and the date that the order was placed.

What is your minimum opening order for wholesale? Reorder?

Katherine’s Collection’s minimum opening wholesale order is $250, reorders thereafter are $150. If this minimum is not met there will be a $20 fee to process the wholesale order.

Can I change my order after submitting it online?

The order can be amended up to 10 days prior to being processed by the warehouse.

If the order has been processed (pick, packed, and shipped), it is not possible and too late to cancel. For any changes to an order you must email cservice@kcgift.com or call 877.410.5145 to get in touch with a customer service representative if you have any questions.

How do I add or change a shipping address that is not already available to my order?

In order to change a ship to address you must call a customer service representative from Katherine’s Collection at 877.410.5145.

Do I have to select a ship date for my order?

A ship date is required to complete wholesale orders. The ship date is the first date you would want for any items to ship from this order. Generally, Halloween begins shipping mid-July and Christmas and Harvest early August.

Do you accept credit cards as a form of order payment?

Yes – Visa, MasterCard and American Express.

May I pay my account with a credit card?

Yes, please contact the Customer Service at 877.410.5145.

How do I get the tracking number for my order?

Once an order is processed at the warehouse customer service will email a tracking number.

How long does it take for my order to ship?

Product availability is a large factor for the length of time an order will take to ship. Transit times for orders may vary based on carrier and distance. Orders are processed daily Monday – Friday.

Pre-Order items will have pre-determined ship times listed on the product webpage.